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| Home > Business Fields > IT Business > IP Telephony |
| We provide IP Telephony Solution (IPT), which integratively manages voice and data communication in the existing business communication environment with one network, and IP Telephony Contact Center Solution (IPCC), which is an intelligent call center solution connecting customers and call center agents through the IP network. We provide services to financial companies such as Shinhan Bank and Meritz Fire, large corporations such as Hyundai Logistics, and public institutions maximizing the convenience of customers’ voice communication. |
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| Business Outline |
IP Telephony transforms the conventional business communication network based on TDM into one based on Internet protocol (IP), thereby innovating the business communication environment.
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IP Telephony Solution |
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| IP Telephony is a solution capable of integratively managing voice and data communication in the existing business communication environment. IP Telephony enables the company to reduce the duplicated costs of maintaining two networks, one for voice and the other for data, and lay the foundation for new applications, such as UMS (Unified Messaging System) and IPCC (IP Contact Center), which will reinforce competitiveness.Center), which will reinforce competitiveness |
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IP Contact Center |
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| The IP Contact Center (IPCC) is an intelligent call center solution which delivers the contact management between customers and call center agents through the IP network to the contact center agents. Combining the software ACD function and IP telephony into an integrated solution, IPCC makes it possible to promptly implement the Contact Center infrastructure, thereby supporting global e-sales and e-service initiatives. CNS |
| IPCC solution configuration |
| The Cisco IPCC solution consists of the Call Manager and Call Queing for PSTN interworking, IP Phone and Voice Gateway management, IP IVR for user information input, and ICM (Intelligent Contact Management) for Skill Based routing Screen Pop up. |
| Activities & Major Works |
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| Year |
Project |
| 2008 |
Hyundai Broadcasting Service IPCC
Defense Acquisition Program Administration IPCC
Neowiz IPCC
Aju Auto Lease IPCC
Shinhan Bank ACS
Green Fire & Marine Insurance IPCC 2PCC |
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